Important Fitting Advice
Before purchasing a LM saddle, we strongly recommend that you have a Home Consultation Visit with a LM Approved Consultant to ensure the correct selection of saddle model, size and any appropriate accessories for yourself and horse. The LM saddle system and principle of fitting, whilst being a different concept, is always advised not to be utilised without the need for continued specialist help. Therefore, in the same way that you would schedule routine checks from a saddler for a traditional saddle, we recommend that you have regular check-ups with your LM approved saddle consultant. There is always help and advice on hand.
Your Approved LM Consultant will be familiar with you and your horse and having conducted an assessment and fitting is in the best position to provide you with any ongoing support.
We recommend that when a horse is first introduced to an LM saddle, you take things slowly, particularly with a horse that has had a fundamental or dramatic change in the way of going. The horse may be using their muscles in a different way and will require conditioning with short repetitions, building up gradually, to avoid fatigue or strain.
When buying an LM saddle, you will normally be buying from an LM Consultant who is aligned to LM Saddles Ltd and will be advertised as an acting LM Consultant on our web site. If you buy from someone not advertised on our web site, they will not be up to date in their training, code of conduct and fitting procedures and may never have attended any official training. In these case LM Saddle has no responsibility or connection to this and the terms and conditions will not be met.
LM Saddles Ltd Terms and Conditions
Please read these terms and conditions carefully, if you do not agree with them, please do not request our services or ask to buy from us. Nothing in these terms affects your statutory rights.
1. Buying a saddle or fitting service from a LM Approved consultant.
2. The implications of buying new bespoke saddles versus a “off the peg” saddles are outlined below.
3. First 14 days, exchanges, and refunds
From your order date you have a 14-day cooling off period to cancel your order. Once you have taken delivery of your saddle you have 14 days to return the saddle in new, un-used condition for a full refund. It will be your responsibility to pay for any postal or delivery charges.
We keep a visual library of each saddle and any marks however small will be logged in the file. Should the saddle be returned damaged or marked this will reflect in the refund cost as we can not sell a saddle as new if it is marked. We will agree a resale price, and this will be refunded to you.
Your right to cancel a bespoke design.
You have the right to cancel a bespoke purchase up to 14 days after your order date in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. After that you will be liable to pay the full agreed purchase price.
The term ‘bespoke design’ refers to any Saddle that is not our standard basic design in Black or Brown leather.
A wither template will be taken on the day of order to confirm the best wither width. Under our terms of sale you will still be liable for the purchase of the saddle should your horse dramatically change shape in the time that you are waiting for your saddle to arrive. We will do our utmost to support you through this process.
LM Saddles Ltd guarantees materials and workmanship for a period of 2 years from the date of purchase, under normal conditions of use.
The warranty does not cover parts subject to wear and tear or problems deriving from accidents, improper use , horse or rider ailments and/or where any maintenance products unsuited to the saddles has been used.
The warranty is automatically null and void where tampering has occurred or where work has been carried out by unauthorised saddlers or personnel.
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